MD AZHAR

Delivers attentive and efficient service in high-volume catering settings, consistently ensuring positive guest satisfaction and repeat business.

Accurately records and processes food and beverage orders, coordinating seamlessly with kitchen staff to ensure timely and precise service delivery.

Manages all POS transactions for cash and card payments with 100% accuracy, streamlining billing processes and enhancing operational efficiency.

Maintains stringent adherence to cleanliness, food hygiene, and safety standards, contributing to a safe and compliant dining environment.

Resolves guest complaints professionally and proactively, transforming potential issues into positive dining experiences and fostering customer loyalty.

Supervised and coordinated a team of 8 front-of-house staff, consistently maintaining high service quality standards and enhancing overall guest experience.

Developed and delivered comprehensive onboarding and training programs for new employees, significantly improving operational efficiency and team performance.

Managed inventory and supply coordination, successfully reducing food waste by approximately 15% through strategic planning and efficient resource allocation.

Implemented workflow improvements that demonstrably reduced serving time, leading to increased operational efficiency and faster table turnover.

Ensured strict HACCP compliance and adherence to food safety procedures across all service operations, maintaining high standards of hygiene and safety.

Professionally addressed and resolved guest concerns and escalations, consistently maintaining high levels of customer satisfaction and loyalty.